Support

Contact us

Write in English or Russian. Elbe Labs is a brand of Digitalis LLC, and this address reaches the team behind every Elbe Labs product.

Reporting a problem

The more of this you can include, the faster we can find it:

• The game, and where you got it: Steam, the Epic Games Store, the App Store, Google Play or RuStore.
• Your device: computer, phone or tablet, and its operating system and version.
• The build: Hydroform prints its build number in the bottom-right corner of the title screen.
• What happened, what you expected instead, and the steps that lead to it.
• A screenshot or a short video, if you can.

Common questions

The game shows a blank or black screen

Update your graphics drivers on a PC, or the system on a phone or tablet, and restart the game. If it still shows nothing, write to us with your device details; Hydroform draws in 3D and needs graphics that support it.

My progress is gone

Your settings and progress are saved on your device, and in the platform's cloud saves where a version supports them. Without cloud saves they do not carry over to another device, and uninstalling the game can remove them.

How do I play with friends in Hydroform?

Choose Multiplayer, then Local Versus. Each player drops in with their own control: Left Shift and Right Shift for two players sharing a keyboard, or any gamepad. Computer players can fill empty seats. Online versus is coming later.

How do I change the keyboard layout in Mechanical Keyboarding?

On the world picker, choose QWERTY for the English course or ЙЦУКЕН for the Russian one. The interface language is the switch beside it. Each world keeps its own save, so switching does not lose anything.

Purchases and refunds

When you buy one of our games or an in-app item through a store, the store takes the payment, and refunds follow its policy. Ask the store first; it can refund you directly, and we cannot see or change store payments.

Your data

Our games have no accounts and do not send your play data to us, so there is nothing about you to delete on our side unless you have written to us. Here is how to remove what exists:

• On your device. Uninstalling the game removes its settings and progress from the device. If you turned on the platform's cloud saves, delete them from your platform account.
• Emails. If you have written to us, email [email protected] from the same address and ask us to delete your messages. We will confirm within 30 days.

Store accounts and purchase history are held by the store, not by us; each store explains how to delete them in its own privacy settings. Our Privacy Policy has the full detail.

Press and business

For press, partnerships, licensing or anything else, write to [email protected] with a subject line that says what it is about.